Let’s talk about how AI is shaking things up in customer support. You know how frustrating it can be when you need help and can’t get it quickly? Well, AI is here to fix that.
These days, companies are using smart AI tools to help their customers faster and better than ever before. It’s like having a super-smart helper that’s always on, ready to answer questions and solve problems.
We’ve checked out a bunch of these AI tools and picked out the ones that really wow us. These aren’t just any old chatbots – we’re talking about seriously clever tech that’s changing how businesses talk to their customers.
Want to know which AI tools are the real deal in customer support? Stick around, and we’ll show you the best of the best. Whether you’re running a business or just curious about tech, you’ll want to see these game-changers.
Freshdesk – Freddy AI
Freshdesk is a customer service software that helps support teams assist users through popular messaging channels like WhatsApp, SMS, and social media. It’s available on both desktop and mobile apps, making it a handy option for teams working remotely.
Freddy AI is at the core of Freshdesk’s service. It offers tools for self-service, agent assistance, and smart reporting. For self-service, Freddy AI powers chatbots that handle customer interactions around the clock. Freddy Copilot helps agents by summarizing conversations, drafting responses, suggesting solutions, and taking care of repetitive tasks. Freddy Insights delivers real-time analytics to help teams make informed decisions.
Freshdesk also includes phone support features, like speech-enabled IVR systems. If phone support is a priority, this platform should be on your radar.
Price: There’s a free trial and a free plan available. Paid plans begin at $15 per agent per month.
Tidio – Lyro AI Chatbot
Tidio is a customer service software that focuses on live chat and chatbots. Its service plans include a Reply Assistant, which helps agents fine-tune their messages before sending. Tidio also offers Lyro AI, a virtual support agent designed to chat with customers like a real person.
If you’re looking for a simpler bot option without diving into AI, Tidio also has a rule-based chatbot. This could be a good choice if you’re not quite ready to use AI yet.
Key features and benefits of Lyro include:
- Natural language understanding: Lyro can understand and respond to customer queries in a human-like manner.
- 24/7 availability: It’s always ready to assist customers, even outside of regular business hours.
- Integration with Tidio’s other tools: Lyro can seamlessly work alongside live chat agents and email marketing campaigns.
- Customization: You can tailor Lyro’s responses and behavior to match your brand and specific needs.
Price: There’s a free trial and free plan available. Paid plans for customer service start at $29 a month, and Lyro AI plans begin at $39 a month.
HubSpot – Breeze Copilot
HubSpot is a well-known name in the SaaS world for its CRM platform, offering a range of software, integrations, and tools to help manage customer relationships across your business.
ServiceHub, HubSpot’s customer support tool, includes AI features like a conversation summary tool and a writing assistant that helps draft emails and customer messages. They’ve also introduced a beta version of AI-powered chatbots.
Imagine having a personal assistant who knows your business inside and out, is always available, and can help you with everything from drafting emails to creating marketing campaigns. That’s Breeze Copilot.
What can Breeze Copilot do for you?
- Boost your productivity: Breeze can help you automate tasks, so you can focus on more important work.
- Improve your customer interactions: Breeze can help you provide better customer service by answering questions and resolving issues quickly.
- Grow your business: Breeze can help you generate new leads and close more deals.
Price: You can start using Breeze for free right now in HubSpot. If you need more advanced AI features, you can upgrade to a premium HubSpot plan.
Zendesk
Let’s talk about Zendesk. It’s a big name in customer service, and for good reason. Think of it as a one-stop shop for all your customer interactions. It puts everything in one place, so your support team can easily keep track of issues and solve them faster.
Now, here’s where it gets cool. Zendesk uses AI to sort out incoming messages. It’s like having a smart assistant that knows exactly where to send each request. Maybe you want IT stuff separate from general customer questions, or you need to group messages by country. Zendesk’s AI can handle that.
But wait, there’s more! It helps your agents do their job better and even spots gaps in your help center. That means you can improve your self-help options for customers.
The real showstopper? Zendesk has AI agents that can chat directly with customers. These bots use info from your help center to answer questions, and you can make them sound just like your brand.
Zendesk works for teams of all sizes, but setting it up can be a bit tricky. If you’re a smaller company, you might want to get some tech-savvy folks to help you get started.
Price: There’s a free trial available. Plans start at $19 per agent each month, with the Advanced AI add-on costing an extra $50 per agent per month, available on higher-tier plans.
Kustomer
Kustomer’s customer service software helps reduce customer churn with a data-driven approach. It brings together all customer interactions into one timeline, giving agents a clear view of every touchpoint. Its AI features analyze conversations, detect sentiment, and categorize inquiries.
Kustomer also makes workflows easier with pre-written replies, suggested actions, and smart ticket routing. Real-time reporting dashboards let you stay on top of things, with data retention for up to two years and customizable export options. Kustomer helps your team provide top-notch customer service.
Key Features of Kustomer:
- Unified Customer View: Kustomer gives you a complete picture of each customer, so you can provide personalized service.
- Omnichannel Support: Whether your customers contact you by email, chat, phone, or social media, Kustomer can handle it all.
- AI-Powered Smarts: Kustomer uses AI to automate tasks, suggest the right answers, and help your agents work faster.
- Customizable to Your Needs: You can tailor Kustomer to fit your business, so it works exactly how you want it to.
Price: Kustomer starts at $89 per user per month for 10 seats. If you want to add KIQ, our AI chatbot, there’s an extra fee for that.
Gorgias
Let’s chat about Gorgias. It’s this cool customer service software that’s making waves, especially for online stores.
So, picture this: you’re running an e-commerce shop, and you’re swamped with customer messages coming from all over – your website, social media, email, you name it. Gorgias steps in and brings all these conversations into one place. It’s like having a super organized inbox for your whole team.
But here’s where it gets really interesting. Gorgias has this smart AI that can actually understand what your customers are asking about. It can figure out if someone’s asking about a return, tracking a package, or just wanting to know more about a product. Pretty neat, right?
Now, the AI doesn’t just sort stuff out. It can jump in and answer questions too. If a customer asks something simple, like “Where’s my order?”, the AI can grab that info and send it right back. This means your team doesn’t have to spend time on easy questions and can focus on the trickier stuff.
What’s really cool is how Gorgias ties in with your online store. Let’s say you’re using Shopify or Magento. Gorgias can pull in all the order info, so when you’re chatting with a customer, you’ve got all their details right there. No more switching between tabs or asking customers to repeat their order numbers.
And get this – Gorgias can help you sell more while you’re solving problems. If a customer’s asking about a product, the system can suggest similar items or even special offers. It’s like having a sales assistant and customer service rep rolled into one.
Now, I won’t lie – setting up Gorgias takes a bit of work. You’ll need to teach it about your products and how you like to talk to customers. But once it’s up and running, it can save you a ton of time and help keep your customers happy.
So, if you’re running an online store and feeling overwhelmed by customer service, Gorgias might be worth checking out. It’s like having an extra set of hands (and a pretty smart brain) to help you out.
Price: Starter plan start at just $10/month
Conclusion
We’ve taken a good look at some pretty impressive AI tools for customer support. From chatbots that never sleep to smart systems that sort out your messages, these tools are changing the game.
Here’s the thing – AI isn’t here to replace your support team. It’s here to make their lives easier and help your customers get answers faster. Whether you’re a small business just starting out or a big company dealing with tons of customers, there’s an AI tool out there that can help you step up your support game.
Remember, though, no tool is perfect. You’ll need to pick the one that fits your business best. Think about what your customers need, what your team can handle, and of course, what your budget looks like.
And hey, don’t forget the human touch. These AI tools are great, but they work best when they’re teamed up with real people who understand your business and care about your customers.
So, ready to give AI a shot in your customer support? Start small, test things out, and see how it goes. You might be surprised at how much it can help. Who knows? Your customers might just start raving about how awesome your support is!